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- If the sign has a manufacturing defect, we are happy to refund or remake the sign.


- Proof of purchase is required. - NOTE: Lotza does not offer refunds (unless goods are faulty). We do not accept returns for signs that are unsuitable due to the selections made by customer.


- To complete your return, we require you contact us to pre-arrange authorisation. Please email: regarding your request, and we will give you instructions.


- Shipping for returns will be at your own expense. The sign must be returned within 14 days and in its original packing.


- We cannot send your exchange products until we have received the original sign back. When shipping, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


*To ensure you are satisfied with your purchase, Lotza loves to give personalised assistance with ordering advice when you are placing your order. Please feel free to email any questions regarding your needs to:, or via personal message on Instagram we would be happy to assist!

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